Frequently Asked Questions
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How to Change a Candidate Email?
If your candidate hasn't received the email invitation and reminders Vetty is sending, there is a...
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How do I stop or cancel a Background Check?
In Vetty, there is no way to delete a candidate from the system. However, you can Archive the can...
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How do I manage user permissions?
Inside Vetty, user roles grant unique levels of access for teammates for each stage of the backgr...
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How can I check on the status of a candidate?
Inside Vetty, this is not complicated. Sign into Vetty, search for the candidate and select thei...
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What are various statuses of a check?
Pending Candidate: We are waiting for the candidate to fill in their information (Legal Name, ...
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What's the process of a background check?
It's a simple question, with a complicated response. Here's how we like to explain it. A backg...
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Can I run a background check before making a job offer?
No, we wouldn't recommend it. We recommend connecting to legal counsel to navigate the variation...
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How do I decide which package(s) are best for my company?
We always recommend connecting and following industry best practices. On most occasions those ar...
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Can Vetty run background checks on individuals without a Social Security number?
Only Motor Vehicle Records on their own can be obtained without a Social Security number. Vetty's...