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Why is my SSN showing No Records
Vetty and other Background Screening providers get our SSN Trace results from a database that use...
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The Login Button will not work
If the Log in button will not work, we can troubleshoot a few items.
1. Please ensure your passw...
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How do I change my Email
How do I change my email?
If your background check has not yet been submitted and you can't get ...
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How long does the background check take?
How long does the background check take? We hear this question often, unfortunately, it's not alw...
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What does IDV Fail Mean?
Your background check may show the status IDV Fail.
This means that the Identity Verification f...
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My background check is complete, now what?
Immediately after your background check is complete, the company or service provider that request...
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How should I prepare for my background check?
It's very simple—have and provide the correct information, quickly. We recommend you to pay clos...
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What types of ID's can I use for my ID Verification?
In Vetty, packages that include Identity Verification (IDV) will accept state-issued Driver's Lic...
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Why do I need to give you my SSN?
Your SSN is used as a foundation of the background check and powers the SSN Trace and Address His...
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What should I do if I can't remember all the details about my past employment or education?
Please provide the most accurate information possible as we will be comparing the information you...
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What do I need to bring to a drug test?
For a drug test, you are required to bring your driver's license, or legal ID and your "Donor Pas...
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How long does a drug test take?
Drug screening results generally return results within 3 to 5 days for Negative results. Positive...
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How do I submit a document?
You may need to upload a document into Vetty to complete your background check. Uploading the doc...
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What's the status of my background check?
For the direct line of sight and up-to-date information, log into your Vetty Profile at applicant...
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Will an expunged record show up on my background check?
If a record has been expunged (a record that is officially sealed by a judge) properly through th...
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How do I dispute the results of my background check?
You can dispute a charge directly through your Vetty Profile. Here is what you need to do:
1st...
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How do I view a copy of my background check?
To download a copy of your full background check, sign in to your Vetty Profile at https://applic...
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I disputed a charge, now what happens?
When you submit a dispute, Vetty reviews and validates the information on the report in question....
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What does "Review Needed" mean?
A "Review Needed" status means that your background check report is complete and it returned info...
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What type of information is included in a background check?
Checks that are ran on employers can differ from employer to employer. The most common employment...
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Why is my background check taking a long time?
Background checks take 1-4 days on average, depending on which checks are being ran. You can log ...
